Shipping policy

GoodSolBon ships within the United States only.

Processing. Every coffee and tea order is labeled and packed for you by our roasting partner in the USA and shipped straight from the roastery. Your order is packed and handed to the carrier within 2-5 business days of your order (Monday to Friday, excluding US holidays). From Black Friday to January 15, handling can take a few business days longer. Transit then takes 1-5 business days depending on your location.

Mugs and hoodies. Merchandise is printed to order by our print partner and ships separately from coffee and tea, with its own tracking number.

Shipping cost. Shipping is free on all orders.

Tracking. For coffee and tea, we email your tracking number when your shipping label is created. Our roasting partner creates the label the business day before your package is handed to the carrier, so tracking may show "Label created" until the first carrier scan; sometimes the first update is "Out for delivery".

If your order is delayed. If we can't hand your order to the carrier within the time above, we will email you before that date with a new ship date and the option to cancel for a full refund.

Lost packages. If your tracking has not updated for more than 7 days, or your package appears lost, email social@goodsolbon.com with your order number and we will reship or refund in full.

We do not currently ship internationally.