Refund policy

GoodSolBon is operated by KAPGAN LLC (Seattle, WA).

Returns. Coffee and tea are perishable food products, so we cannot accept returns once an order has shipped. If something is wrong with your order, we will make it right as described below.

Damaged, defective or incorrect orders. If your order arrives damaged, defective, or is not what you ordered, email social@goodsolbon.com within 14 days of delivery with your order number and a photo. We will send a free replacement or issue a full refund. You do not need to ship anything back.

Lost packages. If tracking shows your package was lost in transit, or it has not moved for more than 7 days, we will reship your order or refund it in full.

Cancellations. Orders can be cancelled only before they are packed by our roasting partner. Contact us as soon as possible after ordering. Once an order has shipped, it can no longer be cancelled or changed.

Refunds are issued to your original payment method and typically appear within 5-10 business days.

Questions? Email social@goodsolbon.com.