Refund policy

GoodSolBon is operated by KAPGAN LLC (Seattle, WA).

All sales are final. Coffee and tea are food products, so we cannot accept returns once an order has shipped. Mugs and hoodies are printed to order, so we can't accept returns or exchanges for a change of mind or size. If something is wrong with your order, we will make it right as described below.

Damaged, defective or incorrect orders. If your order arrives damaged, defective, or is not what you ordered, email social@goodsolbon.com within 14 days of delivery with your order number and a photo. We will send a free replacement or issue a full refund. You do not need to ship anything back. If a bag arrives with a broken seal, please don't consume it; send us a photo and we will replace it or refund you.

Mugs and hoodies. If an item arrives damaged, defective or misprinted, email social@goodsolbon.com within 14 days of delivery with your order number and a photo, and we will send a free replacement or issue a full refund. You do not need to ship anything back.

Lost packages. If tracking shows your package was lost in transit, or it has not moved for more than 7 days, we will reship your order or refund it in full.

Cancellations. Each coffee and tea order is labeled and packed for you by our roasting partner, so it can be cancelled or changed only until its shipping label is created, which can happen as early as the next business morning. Email social@goodsolbon.com right after ordering; once the label is created, the order can no longer be cancelled or changed. Merchandise orders can be cancelled only before printing starts.

Refunds are issued to your original payment method and typically appear within 5-10 business days.

Questions? Email social@goodsolbon.com.